Policy

Payment 

In an effort to offer our customers our lowest price, we offer a cash or check price and a credit card price. The cost of paying by credit card is 3.5% higher to cover our costs of acceptance will be effective September/1/2026. Displayed prices are cash and check prices. Gratuities are accepted in cash or through Venmo.

Policy  

We value your time and appreciate the same consideration in return. We understand that emergencies happen. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment.

Cancellations or rescheduling with less than 24 hours’ notice will incur a fee equal to 50% of the total cost of your booked services. NO SHOW: Any cancellation made less than 4 hours before your appointment will be charged 100% of the total cost of your booked services.

These fees are separate charges and will not be credited toward any future appointment.

Plan to arrive 5-10 minutes ahead of your appointment. 

Bonbon reserves the right to refuse service to anyone at any time.

Safety:

As we are concerned with your, and your children’s safety, and we strictly prohibit unsupervised children in our salon. There are many sharp tools/objects throughout the salon and we want to be sure everyone stays  safe, please have your child sit in waiting area. 

Service Satisfaction

Your satisfaction matters to us. If you’re unhappy with your service, please contact us within 7 days of your appointment so we can address your concerns. We ask for the opportunity to assess your hair, discuss the results with you, and recommend an appropriate correction based on your hair’s condition and needs.